Latest information about my network
Find out the latest information relating to your home’s charges, network status and terms of supply. Simply pop your postcode into the search box below.
Related FAQs
Will the amount you pay change?
We promise stable bills and energy security. If you’re on a decentralised network (you have a heat pump in your home), you’ll pay the same fixed amount each month so there’s no need to worry about fluctuating prices.
In a centralised network (where a larger central heat pump serves several homes) your heat is metered so there’s a standing charge plus a unit charge.
Our ground source heat network charges are reviewed every year and monitored by our regulators. For full transparency our current charges can always be found on our charges page.
Who’s responsible for paying?
You, as the occupier of the property, are responsible for paying our monthly fee, which applies when heat is made available to the household from our ground source heat network.
Please check our terms and conditions page for full details.
What happens if something goes wrong with your heat supply?
If you experience any problems you can enter your postcode above to see your network status, or call us on 0330 043 1478 to let us know about the problem.
If it’s an issue with our network, it’s likely that your neighbours are experiencing the same issue and we’re already addressing the problem. We’ll diagnose the issue, send an appropriate engineering team out to fix it and advise you on the timescales we’re working to.
If it’s a problem with the heat pump itself, you may still be covered under warranty so it’s worth checking your warranty information or contacting the manufacturer. A local heat pump engineer would also be able to help.
