How to complain to us
By telephone: The quickest way to get your issue resolved is to give us a call on 0333 009 5211. We’ll always aim to deal with a telephone complaint the first time you call us.
Please visit our Contact us page to send us your complaint and we’ll aim to provide you with a response within ten working days from the date we receive your complaint. All our details are at the bottom of the page.
If your complaint is about a disputed debt, we’ll put the debt recovery process on hold until we have let you know the outcome of our investigation. You still need to pay any amount not in dispute whilst we investigate.