Customer promise

We want to give you the very best customer experience at all times. We work hard on our level of service and monitor our performance carefully.

We have voluntarily signed up to work with the Heat Trust. This means we are committed to comply with the high standards they set for heat customers.

Our Guaranteed Service Standards are detailed within our terms and conditions of supply.

What you can expect from us:

  • Fair and transparent charging
  • Safe and reliable heating
  • Clear and simple communication
  • Here when you need us

Report a problem

You can report a heating issue by calling our 24-hour emergency number:

0330 043 1596

Get in touch

We want to give you the very best service possible at all times and we work hard to ensure that all our customers receive a consistently high level or service, monitoring our performance very carefully.

Email us