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Report a problem

If you’re experiencing problems with your heat supply, you can check whether there is an issue with our network on the Network status page.

Network issues don’t always affect every home, so if your network is showing as working normally but you think there’s a problem, please call and let us know.

Tel: 0330 043 1478 (Mon–Fri, 9am–5pm).

24-hour emergency number: 0330 043 1596.

If you suspect there’s an issue with your heat pump, please check the manufacturer’s warranty information. A local heat pump engineer would also be able to help.

Report a problem

You can report a heating issue by calling our 24-hour emergency number:

0330 043 1596

Get in touch

We want to give you the very best service possible at all times and we work hard to ensure that all our customers receive a consistently high level or service, monitoring our performance very carefully.

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