Cookie policy

Please read the terms of this policy carefully before using our website.

1. What’s in these Terms?

This Cookies Policy explains how We use Cookies on the Last Mile Heat Limited website ( referred to as the “Website“.

By using Our Website, You confirm that You accept the terms of this Policy and that You agree to comply with them. If You do not agree to these terms, You must not use Our Website. This Policy should be read in conjunction with Our Privacy Notice and Website Terms and Conditions.

2. Definitions

You” means you, the user of a Website and “Your” shall be interpreted accordingly.

“We/Us/Our” means Last Mile Heat Limited.

3. What are Cookies?

Cookies are small text files stored on Your device and used by website operators in order to make websites work, or work more efficiently, as well as to provide information to the operators of the website or certain third parties. Each Cookie usually contains a unique string of characters, which allows a website to distinguish Your browser or device from other users. In this Policy, We use the term “Cookie” to mean a Cookie and any other similar technology, such as web beacons, local stored objects, and pixel tags.

We use Cookies to enable You to navigate between pages on Our Website and to generally improve Your user experience. We also use Cookies to analyse how users interact with Our Website, to enable You to share content using social media, and to provide You with embedded content from third parties, such as maps of Our offices. We also sometimes use Cookie type technologies in emails to identify how users come to Our Website so that We can evaluate and measure the effectiveness of Our email marketing.

We may combine information collected via Cookies with information such as Your IP address, the type of browser, device and operating system, for example to provide statistical information about visitors to Our Website. Where the Website uses third parties Cookies, You should check with the relevant third party to see how they use Cookies.

The Cookies that We currently use on Our Website are summarised in more detail below. We recommend that You read this so that You are aware of how We use them and can take steps to reject or delete the Cookies if You do not agree to them being used.

4. Cookies We use

We use a variety of different Cookies on Our Website. Each Cookie is initially categorised as a persistent or session Cookie:

  • Persistent Cookies: These Cookies expire at the end of a browser session. They allow the Website to recognise and link the actions You take during an individual browsing session.
  • Session Cookies: These Cookies are stored for longer after You exit Your browser. These Cookies are stored on Your device in-between browser sessions allowing Your preferences and past actions on Our Website to be remembered.

Then, each Cookie is classified as either a first party or third party Cookie:

  • First party Cookies: These are Cookies directly set by Us on Our Website.
  • Third party Cookies: These are Cookies set by a third party domain – for example, the provider of a social media plug-in enabling You to share content on through that social media platform.

We then categorise Our Cookies based on what they do:

  • Strictly necessary Cookies: These Cookies are essential to the functioning of Our Website.
  • Analytical or performance Cookies: These Cookies allow Us to improve the way Our Website works, for example, by ensuring that users are finding what they are looking for easily. See section 6 for more detail on the analytics Cookies We use.
  • Functionality Cookies: These are used to recognise You when You return to Our Website.
  • Targeting Cookies: These Cookies record Your visit to Our Website, the pages You have visited and the links You have followed. We will use this information to make Our Website and the advertising displayed on it more relevant to Your interests.

In the table below in section 7, We tell You the profile of the different Cookies We have present on the Website.

5. Consent to the use of Cookies

Some types of Cookies require Us to get Your consent before We can set the Cookie. If a Cookie is not ‘strictly necessary’ to the functioning of Our Website, then We will get Your consent. Cookies that are strictly necessary and essential to the operation of Our Website will be set automatically. The table in section 7 explains if consent is required. You can control Your consent using the cookie banner on the Website.

We may also remind You periodically about Our use of Cookies and ask You to reconfirm Your consent to Cookies when You register for certain services or activate a certain function on Our Website that relies on the use of Cookies.

6. Analytics Cookies

We use Google Analytics on Our Website to help Us understand how they are used. Unless You use the Cookie control to opt-out, the Google Analytics Cookies will be set automatically upon closing clicking “save and close” in the Cookie control.

7. Cookies Overview

You can find more information about the individual Cookies We use and the purposes for which We use them in the table below:

_gaSession, Third-party, Analytical1 yearGoogle Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.
_ga_*Session, Third-party, Analytical1 yearGoogle Analytics sets this cookie to store and count page views.
cookielawinfo-checkbox-analyticsSession, First-party, Necessary1 yearSet by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Analytics" category.
cookielawinfo-checkbox-functionalSession, First-party, Necessary1 yearThe GDPR Cookie Consent plugin sets the cookie to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessarySession, First-party, Necessary1 yearSet by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Necessary" category.
cookielawinfo-checkbox-othersSession, First-party, Necessary1 yearSet by the GDPR Cookie Consent plugin, this cookie stores user consent for cookies in the category "Others".
CookieLawInfoConsentSession, First-party, Necessary1 yearCookieYes sets this cookie to record the default button state of the corresponding category and the status of CCPA. It works only in coordination with the primary cookie.

8. More Information

We maintain profile pages on various social media platforms such as LinkedIn and Twitter . We may link to those profile pages on Our Website and other third party websites. If You are a registered user of any of those third party platforms (and/or are logged in to those platforms) then certain Cookies may be set to make it easier for You to share content or access their features.

We are not responsible for and have no control over the use of Cookies on those platforms. If You are concerned about the use of Cookies on any third party websites linked to from Our Website, then You should check the relevant third party’s privacy policy before accessing its platform (or upon arrival at that platform).

Web browsers also allow control of most Cookies through the browser settings. Consult the settings on Your particular browser to find out more.

9. Changes to this Policy

This Policy may be amended by Us at any time. Please check this page periodically so that You are aware of any changes.

This Policy was last updated in November 2023.

10. Contact Us

If You would like to contact Us, please contact Last Mile Customer Services:

Call Us on: 0330 058 7440 between 9am – 5pm, Monday to Friday.

Write to Us at:

Last Mile
Fenick House
Lister Way
Hamilton International Technology Park
G72 0FT