Making payments

Direct Debit is the simplest and most cost-effective method of payment. However, we do offer alternative payment methods where these are preferred.

To set up your payments, please contact us and together we’ll agree a suitable schedule.

You can arrange to pay your bills in monthly, fortnightly or weekly instalments.

We’ll send you a statement every six months and it’s your responsibility to check your bill.

Once a payment arrangement is set up, it’s important that you keep to it. If you start having difficulty paying bills we’ll work with you to help make this more manageable for you.

Methods for payment

Please contact us to find out more about our payment options:

  • Direct Debit
  • Telephone banking
  • Debit card
  • Post

If you prefer, you can make your request in writing – you can find our postal address on the contact us page.

Useful information about paying your bills

Difficulty paying

We understand that sometimes it’s difficult to manage your financial outgoings, so if you’re having problems paying your bills, please contact us as soon as possible to discuss alternative payment options. We’re here to help you.

Billing queries

If you think your bill is incorrect or is addressed to the wrong person, get in touch with us and we’ll work with you to resolve the issue. Please contact us here.


We’ll send reminders where payments have been missed or debts are outstanding. If you’re having problems paying your bills, you should tell us as soon as possible. We’ll work with you to agree an adjusted payment plan or alternative arrangements, or provide details of possible debt advice agencies or consumer support agencies.

If you don’t pay your bill within 30 days of the due date or fail to keep to an agreed payment arrangement, we may take action. Please read full details in our terms of supply.